Benefits	Impact on Your Business
MORE EFFECTIVE FACILITY MANAGEMENT	One call to one service provider Immediate access to all service/repair information Standardized, streamlined MRO procurement
INCREASED CONTROL	Monitor all services in real time, remotely Works for all customer facilities All vendors and trades
ENSURED COMPLIANCE	Proactive alert system Verify vendor call completion Better document organization
REDUCED OPERATING COSTS	One invoice, custom reports Eliminate manual/administrative processing Streamline inefficient processes
ENHANCED COMMUNICATIONS	Place and track service requests from anywhere 24/7/365 access to qualified service providers

ServiceForce creates a customized password-protected home page for your exclusive access to your Web-based platform for inputting, documenting, and inquiring about service requests, work orders, electronic procurement, and invoices. In addition, you will be assigned unique toll-free phone and fax numbers for all non-Web service requests and inquiries. All information received online, by phone, or by fax is captured and made available to you on the Web. As a result, corporate and field representatives have constant real-time access to status reports and service requests. The National Operations Center is open and on call 24 hours per day, 365 days a year.

No matter how your individual managers, locations, or service vendors are accustomed to communicating--Web, phone, fax, pager, email--ServiceForce handles them all and makes the resulting data available to you immediately. This includes service requests, dispatches, status reports, approvals and completion confirmations, and invoices.

	One call to one service provider for all events
	One invoice with all appropriate detail and reports for all events
	Monitoring service events remotely and in real-time
	Standardizing and streamlining MRO procurement
	Ensuring compliance and closure
	Reducing erroneous dispatches
	Eliminating duplicative administrative processes
	Creating data-driven reports for product and plant improvements
	Enhancing overall communication
	Access to qualified in house crews as well as contracted licensed and inssured facility service providers